FAQ

General FAQ

Yes. We will help you source stock photos from sites such as www.crestock.com and www.istock.com. We also have photographers and videographers available to produce custom photography and videos for your website.
YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go. The only extra mandatory fees we may ask is the Annual Domain Renewal.
The project starts with a 60% deposit. After design sign-off and before we move into programming, we collect 15%. Once we have completed and fulfilled our scope, the final 25% is collected and your website is then scheduled for launch.
Dimension WebWorx backs up all of our client's websites daily, weekly and monthly on a rotation schedule to a 3rd party secure servers. The procedures we implement allows us to also includes version control that saves a restore point of a page every time it is saved. If a site is needed to be fully restored, we can gladly assist at no cost to the client.
The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the R 4 000.00 range for basic business sites and range upward depending on your unique needs.
We work with a broad range of company types [small start-ups, large corporations, nonprofits, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.] Over the years, we've helped businesses improve customer service, market their products, and attract customers. Functionality requests range from basic to advanced. Dimension WebWorx takes the time to get to know your industry, organization, and competitors to ensure your site supports all of your goals.
Unfortunately, we do not offer refunds on our web hosting accounts.
All websites that Dimension WebWorx created must live in our servers. However, if at any time you wish to move to a new web firm + web host, we will package up your site and send it to send to the new firm. Though at that time, we will no longer be able to support your site. The company we use for web hosting is a full-fledged data center in Johannesburg. On top of that Dimension WebWorx also has a 3rd party 24/7/365 security and monitoring team, so even when we are all sleeping, your server is being watched over.