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Frequently Asked Questions

The easiest way to get your business online. Our expert designers build your website for you. We know that things are tight. So there are some questions you might have.


1. Contact us via the live chat button, the “Enquire Now” button on any of the web design packages, fill out the form on our Contact Us page, or use our Create a Quote form.

2. When completing the form, please attach your website content to the form to speed up the process. Download the free content example template here which will help you if you do not have any content for the website.

3. We will review your website content and notify you if there’s anything else we may need from you to send you an accurate quotation.

4. After we have reviewed your website content, we will send you a finalized quote.

5. If you are happy with the quote and would like to proceed, we’ll create your account and order which will send you an invoice.

6. We require a 50% deposit payment in order to book your project.

Whether you’re in the process of designing a website, or you already have a website, web hosting is what makes it possible for people around the world to view your website over the internet.

Reserve your domain name with us and get trusted domain hosting in South Africa for your website on our lightning-fast & reliable web servers today!

If you are a home user wanting a personal website, then the Intro and Starter Hosting plans should be suitable for your needs. If you are a small business looking to host your company website, the Super and Mega Hosting Plans should be suitable for your business needs. If you are looking to host directories, e-commerce websites, or forums, then the Ultra and Ultra Plus Hosting Plans should be suitable for your needs.

The Website Hosting Package will give you everything you need to host your personal or company website. All hosting plans include the Award Winning website hosting control panel, cPanel.

cPanel will allow you to manage all aspects of your website hosting package from the creating of email accounts, managing databases, backing up your website, and viewing your website statistics. Our Knowledgebase is packed with informative step-by- step guides. Don’t worry if you get stuck, our support staff is always available to assist.

Certainly, you can upgrade or downgrade your website hosting package at any time. You may simply do it yourself through the Client Area, or send us an email if you require assistance.

For cancellations, you’ll need to provide us with a calendar month’s notice.

Dimension WebWorx is proud to offer our web hosting customers exceptional customer support. Our team is highly trained, friendly, and dedicated to your success that you can reach via email, live chat, ticketing support, or telephone. We offer a
knowledgebase with useful tutorials and videos that will assist you with all aspects of hosting your website.


Our Super, Mega, Ultra, and Ultra Plus Hosting Plans can host multiple websites on a single plan. No more needing to buy and manage separate plans for each of your websites, which ultimately saves you time and money. Now that’s great!

Our servers are located in Johannesburg, Germany and in the United States. This greatly improves website loading speeds and may help to rank your website higher on search engines when local users are searching for your services.

We do not believe in the cheap overseas hosting and only offer our clients the best in reliability, speed, and security.

Yes, we offer a 30-day Money-back Guarantee if you are not 100% satisfied with our hosting services. We will gladly refund you the hosting service fees that you have paid, however, we cannot refund you for any domains or SSL certificates you have

The web design packages listed here are guidelines as to what you can expect to pay.

We’ll need the final content that you would like to have on your website, the functionalities you require, and if you need domain registration and/or hosting in order to provide you with an accurate quotation.

We need all the information that you would like to have on your website, this includes
the following:

1. Written Content: This would be anything like the services you provide, the products you sell, company information, etc. Usually, a company profile will suffice.

2. Images/Photographs: Your logo, images, and photos (Please enquire if you do not have this available)

3. Contact Information: Telephone, Fax, Physical Address, Email Address, etc.

The time it takes to produce a website depends on the size and complexity of your site.

A basic 5-page website typically takes around 3 – 5 days to complete.

Yes, using responsive design we ensure our sites work on all devices, including desktops, laptops, tablets, and mobiles.
We optimize the page titles, descriptions, alt tags, create a sitemap, and submit your website to Google for indexing. PLEASE NOTE: This does not include ranking your website on Google for specific keywords. This is only to get your website indexed/listed on Google. Indexing can take up to 4 weeks to complete. To rank for specific keywords, please see our search engine optimization services.
Yes, we make use of WordPress but not limited to depending on the needs of the client.
We require a 50% deposit payment before starting on any project. We accept payments through EFT and PayFast (Visa/MasterCard/Instant EFT).
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Would you like to start a project with us?

If you're looking for a new website or a website redesign, let's talk about your exciting project!

We are confident that our team can provide you with the high-quality and input-driven services you need while we enjoy helping your business succeed.